Job Duties & Essential Functions: Serves as initial point of contact and case specialist for tenants that report concern about the safety of their home, including but not limited to pest infestations, lead based paint, moisture/mold, asbestos, and radon; acts as a liaison between external parties, such as the MHO, as well as internal departments, including the maintenance, safety, administrative, and management teams; advocating for and providing personalized assistance to the resident until the report hazard is resolved; conducts inspections in occupied and vacated homes when environmental issues arise; knowledgeable and able to educate residents on environmental safety hazards and how to resolve them. helping to single-handedly resolve environmental issues when applicable, conducting or scheduling environmental testing, or follow up response by licensed or certified environmental service teams, when applicable; inspects interior and exterior of the unit for property damage; diplomatically assess charges for property damage to tenants and ensure paperwork for payment arrangements is properly submitted; conducts QA and safety inspections of playgrounds, facilities, and other common areas, documenting and reporting hazards; conduct custodial work, when responding to environmental concerns in units, including wiping down surfaces, setting up drainage, sweeping, mopping, vacuuming, emptying trash, cleaning windows, etc.; complete tasks using the standard methods, materials, tools, and equipment of the facilities maintenance and carpentry trades; proficient and comfortable with all aspects of the inspection, leasing, and maintenance processes; able to provide meaningful and relevant information by speaking with clients on the phone, meeting with them face to face and following up.

Minimum Qualifications: High School diploma or equivalent; Valid Alaska Driver’s License; ability to be insured by company’s auto insurance; twelve months Customer Service experience; prior experience and skills in one or more of the following trades: property management, maintenance, safety, building construction, carpentry, plumbing, required; knowledge of basic mathematics, writing and reading comprehension skills; must possess excellent computer software skills, including Windows, Excel, Word, Outlook, and web-based programs; ability to work independently and willingness to learn.

A complete job description is available in the Anchorage dispatch office. Applicants must be registered with the Union, have a current dues receipt and have a current resume on file in the Anchorage dispatch office that reflects the qualifications required, to be referred by the Union.