Job Duties and Essential Functions:

• Greet people in a professional, respectful and helpful manner and practice positive customer service skills with all prospective, present and past tenants. Diplomatically handle and diffuse sensitive, difficult and disruptive situations that may arise.
• Assist in maintaining an accurate military and OET referral waitlist.
• Assist in developing lease materials, and conduct public speaking briefings.
• Conduct move in unit inspections for incoming tenants.
• Prepare and review tenant leasing paperwork; communicate meaningful and relevant leasing information with clients by phone, email, or face to face, and follow up, as necessary.
• General customer service duties to include but not limited to answering telephones, assisting with move-out notices and Community Center reservations, assists reception desk personnel with customers, to include reception duties when scheduled or requested.
• Heavy amounts of data entry in computer to include but not be limited to entering and updating tenant ledger information, posting, and correcting charges, posting monies received, completing end of day and month reports and obtaining end of day information as requested.
• Deliver notices, research specific problems, and review tenant ledgers for errors.
• Responsible for creating and maintaining accurate tenant files.
• Prepare and send out mailings as requested.
• Assist other company departments as scheduled or requested.
• May be required to cover work hours that are in addition to normally scheduled work.

Minimum Qualifications:

• High School diploma or equivalent
• Valid Alaska Driver’s License
•  Able to be insured by company’s auto insurance
• Twelve months General Office, Customer Service, Retail or Sales experience
•  Knowledge of basic mathematics, writing and reading comprehension skills
•  Must possess excellent computer software skills, including Windows, Excel, Word and web-based programs
• Experience in residential rental office highly desirable

A complete job description is available at the Anchorage dispatch office. All applicants must be registered will the Union, have a current dues receipt and a current resume on file in the Anchorage dispatch office that reflects the qualifications required by the Employer, to be referred for this position.