Job Opening

Job TitlePension Customer Service Representative
EmployerAlaska Teamster-Employer Service Corporation
Job LocationAnchorage
Wage & Benefits$26.00/hr. & Benefits
Job DetailsJob Summary: Is responsible for calculating and explaining participants’ pension benefit amounts and options.  Process retirements of new and returning retirees, death benefits, qualified domestic relations orders (QDROs), retroactive calculations, and record essential information. Input changes to the retiree check writer for benefit distributions.

Essential Functions:

  • Prepare benefit estimates for participants
  • Review pension benefit options with participants
  • Compute retirement benefits for new retirees
  • Create a new retiree file in the pension payment portal
  • Input all changes for retirees as needed
  • Update participant and retiree data as needed
  • Process stop payments and reissue benefit checks
  • Adjust retirement benefit amounts for additional hours or Plan changes
  • Stop and resume retirement benefits as retirees return to work or resume retirement
  • Process death benefits for active participants and retirees; recover improperly paid benefits, if applicable, upon notification of a death
  • Review qualified domestic relations orders and work with parties to draft qualified orders
  • Review Suspendible Employment determinations; notify participant of determination (denial or approval)

Job Requirements and Qualifications:

  • Proficient with Microsoft Office Suite
  • Strong customer service skills
  • Strong math skills
  • High School diploma or higher
  • Ability to effectively communicate complex issues in both written and verbal form
  • Ability to understand the Plan Document and articulate the provisions to participants
  • Knowledge of ERISA, the governing law
  • Strong organizational skills and attention to detail
  • Occasional travel

May be required to work overtime on occasion.  The position is non-remote. Will be required to attend some Union meetings.  Under ERISA, the Employer Service Corporation is prohibited from hiring felons.  Background checks will be conducted on all employees.

Submit resume to denniec@959trusts.com