This position provides coverage support for TOTE Maritime Alaska clerical staff in Anchorage.

Essential Job Responsibilities:

• Train and exhibit proficiency at multiple positions in a variety of departments (Customer Service, Finance, Terminal Operations) to effectively cover as business needs dictate.

Job Duties:

Examples of daily tasks (will vary based on where coverage is being provided):

• Utilize internal systems (e.g. EAM, Cargowise, Mainsail) to track container shipments
• Engage with customers via phone or email regarding questions about deliveries, pickups, etc.
• Generate reports via internal systems to be utilized by multiple departments
• Audit reports, bills of lading, and delivery schedules for accuracy
• Communicate with carriers to coordinate container logistics
• Record movement of containers and trailers entering and exiting the Anchorage terminal
• Reference quotes for Northbound and Southbound container movements
• Data entry using internal systems or Microsoft Excel

Qualifications:

• High school diploma or equivalent
• Meet federal standards required for transportation workers within 90 days or as schedule allows
• Clerical office or Customer Service experience preferred
• Proficient with Windows and MS Office Suite

Knowledge, Skills, and Abilities:

• Ability to learn and utilize a variety of internal systems related to logistics
• Ability to communicate clearly and effectively via phone or email
• Skilled at changing tasks and responding quickly to evolving situations
• Effective time-management skills
• Ability to utilize multiple resources to independently problem solve
• Ability to retain technical knowledge
• Ability to follow written procedures, daily checklists, and departmental work instructions
• Ability to collaborate and cooperate with colleagues as well as work independently
• Effectively prioritize tasks

All applicants must be registered with the Union, have a current dues receipt a current resume on file in the Anchorage dispatch office reflecting the experience required by the Employer, to be considered for this position.