|Job Summary: The Route Relief/Utility RSR supports the service department in its objectives to meet our customers needs through up-selling/cross selling and providing superior customer service. Main duties are to cover routes and perform service related tasks as required.
Essential Functions: Perform all responsibilities of a Route Sales Representative and related tasks; learn and support all routes. Run routes as needed for holidays, vacations or other vacancies; when not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision; solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix; follow company policies/procedures regarding new customers, managing customer needs and all aspects of service; ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers, and proactively resolve concerns in cooperation with supervision; safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections, handle and process customer payments; keep route paperwork current; ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts; service items such as facility maintenance products; keep service agreements current and renewed; return from route and off load soiled textiles in the receiving area of facility; accurately prepare route paperwork and follow check-in procedures; follow written and verbal instructions and perform other tasks as directed by supervision.
Qualifications: High School graduation or similar experience; have and maintain a valid Driver’s License, CDL when applicable and be 21 years or older; maintain a driving record free of chargeable accidents, speeding, safety or other violations; demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving; demonstrate excellent skills in customer service and route sales; excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player; recognize colors, sizes and types of product and count, add and subtract accurately.
A complete job description is available at the Anchorage dispatch office. All applicants must be registered will the Union, have a current dues receipt and a current resume on file in the Anchorage dispatch office that reflects the qualifications required by the Employer, to be referred for this position.