Job Duties & Essential Functions:

• Proficient and comfortable with all aspects of the home maintenance process; provide meaningful and relevant information to tenants by phone or email; verbally direct customers through self-help techniques, maintenance processes, and scheduling follow up support in the home, when appropriate.
• Responsible for vendor and tenant follow-up, call-backs, resolving and rescheduling pending work orders, when appropriate.
• Responsible for maintaining accurate tenant accounts and unit files, to include heavy amounts of data entry in computers to include but not limited to entering and updating tenant information, unit information, schedule and input work orders, completing end of day work orders, work order summary lists, and reports as appropriate.
• Responsible for maintaining statistical data as needed, reviewing work orders for accuracy, preparing and inputting tenant/vendor/employee feedback and information to ensure timely work order completion and calculation.
• Complete all company forms governing and documenting work order scheduling, completion, and follow up, as appropriate.
• General customer service duties to include but not limited to answering telephones, assisting with maintenance processes and maintenance work order scheduling, answering questions, and assisting tenants and vendors.
• Perform other related duties as assigned by the direct supervisor and/or Management.

Minimum requirements:

• High School diploma or equivalent
• Valid Alaska Driver’s License
• Ability to be insured by company’s auto insurance
• Twelve months General Office or Customer Service experience
• Knowledge of basic mathematics, writing and reading comprehension skills
• Must possess excellent computer software skills, including Windows, Excel, Word, Outlook and web-based programs
• Experience in residential rental office highly desirable

A complete job description & qualifications requirements are available in the Anchorage dispatch office. Applicants must be registered with the Union, have a current dues receipt and a current resume on file in the Anchorage dispatch office that reflects the qualifications required, to be referred to the Employer for this position.